Shipping Methods:

Order will be shipped via Express Delivery (EMS by post office), or Registered Airmail with tracking number or other methods upon requested. It will take around 1 - 3 working days for delivery. 

Shipping Fees:

It will be charged at ACTUAL cost, while in some occasions, handling fees will be applicable. For details, please contact us.

Payment Methods:

We accept various types of methods, say Paypal, International Money Order, Western Union/Moneygram Money Transfer and Wire Transfer. All kind of currencies are welcomed for the payment. Please contact us for details. For payment over USD 600, only wire transfer can be accepted (unless  special arrangement is made.)

Customs and Taxes:

We will declare the package as a gift at lower value if needed in order to minimize your import charges. All taxes and fees are solely up to your country's authority. You may be responsible for any your government charges. Also, if you want the package to be fully insured, please inform us as well. 

Lost Packages:

If your don't receive your order within 14 working days, please contact us and we'll track it for you. If it is lost, we will try our best to recover your loss from the related agent (given the package is insured and under the full support of the buyer). We don't respond for any incorrect address has been given by you.

Return Policy:

All items are being tested before leaving our hands and we assume it will be in same condition when you received it. We pack them in multi-wrapping hard box and no damage is expected. If the item you received is out of order, please contact us within 24 hours. We will either arrange another product or refund after you shipped the item back to us.  The policy does not cover damage due to improper operation or maintainence.

General:

We reserve the right to decline any order for any reason. Payment will be refunded. Prices are subjected to change.

For more questions, please contact us at skywaypro_neogameshopl@hotmail.com